I enjoyed reading different perpectives on Library 2.0 and Web 2.0, especially Michael Casey and Laura Savastinuk's article "Library 2.0: Service for the next-generation library. Casey and Savastinuk write that Library 2.0 focuses on "user-centered change", where customers are involved and actively participate in the library experience. John Blyberg's article "11 Reasons why Library 2.0 exists and matters" points out that L2 is revolutionary, that it isn't all theory, and that it's "essential for survival".
I think that a basic understanding of Library 2.0 is essential. Delivering excellent customer service in the future will require focusing on who our customers are, and investing in L2 components that personalize the library and make it relevant.
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